Website Terms of Use

About these terms

These terms of use (“terms”) apply when you use our website www.firstcsgroup.com (the “website”). Please read them carefully. By using the website, you agree to these terms. If you do not agree, please do not use the website.

These terms cover use of the website only. Security, labour and facilities services we supply are provided under a separate written contract or our terms of business, which will be given to you before any work starts.

Who we are

The website is run by First Class Services Group Ltd, trading as FCS Group. We are a company registered in England and Wales (company number 10961647). Our address is Unit 2.16, Q West, 1110 Great West Road, Brentford, England, TW8 0GP.

You can contact us by email at [email protected] or by phone on 020 7183 5811.

Using our website

• The website is for businesses and organisations looking for security, labour and facilities services in the UK and Ireland.
• We do not charge for access to the website.
• We may update, suspend or withdraw the website, or any part of it, at any time. We do not promise that it will always be available or free of interruptions.
• You are responsible for making sure anyone who uses the website through your internet connection knows about these terms.

Information on the website

The content on the website is general information about our company and services. It is not advice and you should not rely on it for any decision. We try to keep it accurate and up to date, but we do not guarantee that it is complete, accurate or current.

Prices, availability and service details are only confirmed in a written quote or contract from us. Quotes are valid for the period stated on them.

Intellectual property

We own, or are licensed to use, all intellectual property rights in the website and its content, including text, images, logos, design and layout. You may view, print or download extracts for your own business use when considering our services.

You must not copy, change, sell or republish any part of the website without our written permission, and you must not use our name, logo or trade marks without permission.

Acceptable use

You must not use the website:

• In any way that breaks any law or regulation, or that is fraudulent or harmful.
• To send spam or unsolicited advertising, or to submit false enquiries.
• To introduce viruses, malware or other harmful material, or to try to gain unauthorised access to the website, its server or any connected system.
• To attack the website through a denial-of-service attack or similar method.
• To copy or scrape content in a way that breaches these terms or our intellectual property rights.

Breaching this section may be a criminal offence under the Computer Misuse Act 1990. We may report any breach to the relevant authorities.

Links to and from our website

The website may link to other websites, such as social media pages or review sites. These links are for information only. We have no control over those websites and are not responsible for their content or how they use your data.

You may link to our home page as long as you do so fairly and legally, in a way that does not damage our reputation or suggest any form of endorsement that does not exist.

Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law.

The website is provided for business use. As far as the law allows, we are not liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising from use of, or inability to use, the website or reliance on its content. In particular, we are not liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss.

We are not responsible for viruses or other harmful material that may affect your equipment or data through your use of the website. Please use your own virus protection.

Personal data and cookies

We use personal data you give us through the website as set out in our Privacy Policy. Our use of cookies is explained in our Cookie Policy.

Changes to these terms

We may change these terms at any time by updating this page. Please check it from time to time. These terms were last updated on 26 September 2026.

Governing law and jurisdiction

These terms, and any dispute or claim arising from them or from your use of the website, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are based in Scotland or Northern Ireland you may also bring proceedings in your local courts.

Contact us

If you have any questions about these terms, contact us: