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Privacy Policy
How First Class Services Group Ltd (FCS Group) collects, uses and protects your personal data, and the rights you have under UK data protection law.
Last updated: 26 September 2026Who we are
This privacy policy explains how First Class Services Group Ltd (trading as FCS Group, “we”, “us”, “our”) collects, uses and protects personal data. We are a company registered in England and Wales (company number 10961647) and our address is Unit 2.16, Q West, 1110 Great West Road, Brentford, England, TW8 0GP. We are registered with the Information Commissioner’s Office (ICO) as a data controller under registration number ZA279107.
We are the data controller for the personal data described in this policy. We follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).
This policy covers our website www.firstcsgroup.com, our enquiry and quote forms, calls and emails with us, and lead forms we run on other platforms such as LinkedIn.
The personal data we collect
Depending on how you deal with us, we may collect:
- Contact details – your name, job title, company name, email address, phone number and site address.
- Enquiry details – the services, sites, dates and hours you ask us about, and anything else you tell us in a form, email or call.
- Client and contract information – contact names, billing details and records of the services we provide to your organisation.
- Marketing preferences – whether you want to hear from us and how.
- Technical data – IP address, browser and device type, pages viewed and how you reached our website, collected through cookies and similar technologies (see our Cookie Policy).
- Job applicant information – if you apply to work with us, your CV, work history, right-to-work documents, licences (such as an SIA licence) and references.
We do not ask for special category data (such as health information) through our website. If you apply for a job, we only collect such information where the law requires or allows it, and we explain this during recruitment.
How we collect your data
- Directly from you when you fill in a form on our website, call us, email us or meet us.
- Through lead forms on LinkedIn or other platforms when you choose to send us your details.
- Automatically through cookies and analytics tools when you use our website.
- From your employer or colleagues when they name you as a contact for a site or contract.
- From publicly available sources such as Companies House or business websites.
How we use your data and our lawful basis
We only use personal data when the law allows us to. The table below sets out what we do and our lawful basis under the UK GDPR.
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries and sending quotes | Steps at your request before a contract, or our legitimate interests in responding to business enquiries |
| Providing our services and managing client contracts | Performance of a contract and our legitimate interests in running our business |
| Invoicing, accounts and record keeping | Legal obligation |
| Sending service updates and marketing to business contacts | Our legitimate interests (for corporate contacts, as allowed by PECR) or your consent where required |
| Recruitment and checking the right to work and licences | Steps before a contract, legal obligation and our legitimate interests |
| Running, securing and improving our website | Our legitimate interests |
| Analytics and advertising cookies | Your consent |
| Meeting legal and regulatory requirements, or defending legal claims | Legal obligation and our legitimate interests |
Marketing
We may send business contacts information about our services by email or phone. You can opt out at any time by clicking “unsubscribe” in any marketing email, or by contacting us using the details below. We will stop promptly and keep a note so we do not contact you again.
We never sell your personal data, and we do not share it with other companies for their own marketing.
Who we share your data with
We only share personal data where we need to, and we require others to keep it secure. This may include:
- IT, hosting, email and website service providers who support our business.
- Customer relationship management (CRM) and communication tools we use to manage enquiries.
- Google (Google Analytics and Google Ads) and LinkedIn (lead forms), as described in our Cookie Policy.
- Our professional advisers, such as accountants, auditors, insurers and lawyers.
- Police, regulators, courts and other authorities where the law requires it.
- A buyer or investor if our business, or part of it, is sold or restructured.
International transfers
Some of our service providers (for example Google and LinkedIn) may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations (including the UK–US Data Bridge) or the UK International Data Transfer Agreement or Addendum.
How long we keep your data
We keep personal data only for as long as we need it for the purposes above:
- Enquiries that do not lead to work: up to 2 years after our last contact.
- Client and contract records: 6 years after the contract ends, to meet tax, accounting and legal limitation periods.
- Marketing contacts: until you opt out, and we review contacts that have not engaged for 2 years.
- Job applications: up to 6 months after recruitment ends if you are unsuccessful, unless you agree to a longer period.
- Analytics data: as set out in our Cookie Policy.
When we no longer need data, we delete it securely or anonymise it.
How we protect your data
We use appropriate technical and organisational measures to protect personal data, including secure (HTTPS) connections on our website, access controls, password protection and staff confidentiality. No method of sending data over the internet is completely secure, but we work to protect your information and review our measures regularly.
Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you.
- Correct data that is wrong or incomplete.
- Erase your data in certain circumstances.
- Restrict how we use your data in certain circumstances.
- Object to our use of your data where we rely on legitimate interests, and to direct marketing at any time.
- Data portability – receive certain data in a portable format.
- Withdraw consent at any time where we rely on consent.
To use any of these rights, contact us using the details below. We will reply within one month. There is usually no charge.
Cookies
Our website uses cookies, including analytics and advertising cookies from Google. We only set analytics and advertising cookies if you accept them in our cookie banner, and you can change your choice at any time using . For full details, please read our Cookie Policy.
Links to other websites
Our website may link to other websites, such as LinkedIn, Facebook or Yell. We are not responsible for how those websites handle personal data, so please read their privacy policies.
Children
Our website and services are aimed at businesses. We do not knowingly collect personal data from children through our website.
How to complain
If you have a concern about how we use your personal data, please contact us first so we can try to put it right.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. This version was last updated on 26 September 2026.
Contact us
For any questions about this policy or your personal data, contact us:
Unit 2.16, Q West, 1110 Great West Road, Brentford, England, TW8 0GP