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Privacy Policy

Last Updated: April 18, 2025

At FCS Group, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and lead generation forms, including those used on platforms like LinkedIn.

1. Who We Are

FCS Group is a UK-based provider of professional security and facility services, including static guarding, concierge staff, fire marshals, and commercial cleaning. This privacy policy applies to our website www.firstcsgroup.com and any forms or interactions conducted through our online platforms.

2. Information We Collect

We may collect the following types of information when you interact with us:

  • Name, email address, phone number, company name, and job title

  • Your preferences or service interests

  • Any message or inquiry submitted via our contact or lead forms

  • IP address, browser type, and cookies (for analytics and site performance)

3. How We Use Your Information

We collect personal data to:

  • Respond to your inquiries or service requests

  • Provide you with relevant information about our services

  • Deliver marketing and promotional content (only with consent)

  • Improve user experience and site performance

  • Fulfill legal and contractual obligations

4. Marketing and LinkedIn Lead Forms

If you submit your details through a LinkedIn lead generation form or any other digital form, we may use that information to:

  • Contact you regarding your request or interest

  • Send you relevant service updates, offers, or promotional materials

  • Add your email to our internal CRM system for follow-ups

You may opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

5. Legal Basis for Processing (GDPR Compliance)

If you are located in the UK or EU, we process your data under one or more of the following legal bases:

  • Consent – when you voluntarily submit your information

  • Contract – when we engage with you as a customer or client

  • Legitimate Interest – to improve our services or respond to inquiries

6. Data Sharing and Third Parties

We do not sell your personal data.
However, we may share it with trusted third-party providers for:

  • Email and CRM systems (e.g., Mailchimp, Zoho, etc.)

  • Web hosting and analytics (e.g., Google Analytics)

  • Social advertising platforms (e.g., LinkedIn Ads)

All third parties are vetted to ensure GDPR and data security compliance.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyze traffic. You can manage or disable cookies via your browser settings. For more information, please see our Cookie Policy.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access, update, or delete your personal data

  • Object to or restrict our data processing

  • Withdraw consent at any time

  • Lodge a complaint with a relevant data authority

To exercise your rights, please contact us via the information below.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

FCS Group
📍 Unit 2.16, Q West 1110 Great West Road, Brentford, England, TW8 0GP
📧 Email: [email protected]
📞 Phone: +44 020 7183 5811